Customer Satisfaction Survey – GCP-Service International Dear client, We at GCP-Service International are constantly striving to exceed our customers' expectations by continuously improving our services and processes, which is an integral part of our quality management system in accordance with the ISO 9001. Please help us by answering the following short questionnaire. Your response will be treated as confidential. However, if you would like to receive a specific reply, please also provide your contact details. Thank you very much for your time! Your GCP-Service International 1. Overall, how satisfied or dissatisfied are you with GCP-Service International?Very satisfiedSomewhat dissatisfiedSomewhat satisfiedVery dissatisfiedNeither satisfied nor dissatisfied 1 out of 8 2. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Innovative Trustful Good value for money Overpriced Impractical Ineffective Poor quality Unreliable 2 out of 8 3. How satisfied have you been with the following services provided for your project/s: Biostatistics:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Clinical monitoring:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Contract management:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Data management:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Document management:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Legal representative:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Medical writing:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Product vigilance:Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Project management: Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A Quality assurance: Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfiedN/A 3 out of 8 4. How satisfied have you been with: The information flow concerning project status?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied The issue escalation process?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied The adherence to the timelines?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied The adherence to the budget?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied The expertize of GCP-Service Int. staff?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied The reliability of GCP-Service Int.staff?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied The friendlines of GCP-Service Int.staff?Please select your answerSatisfiedNeither satisfied nor dissatisfiedDissatisfied 4 out of 8 6. How long have you been a customer of GCP-Service International? Up to 1 year 1 - 3 years More than 3 years 5 out of 8 8. Do you have any other comments, questions, or concerns you would like to share with us? 6 out of 8 9. Please provide your contact details.Name: Company: Country: Email Address: Phone Number: 7 out of 8 10. Please provide the project identifier. 8 out of 8 Time is Up!
